Read our practice policies on these pages.
Practice policies
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This means ensuring that your personal confidential...
Accessibility
Accessibility statement for Laurel Bank Surgery This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The practice can edit the website...
Violent or abusive behaviour
Threatening, abusive or violent behaviour against our staff or patients is unacceptable. If a patient is violent or abusive we will warn them to stop. If they continue, we may...
Patient rights and responsibilities
We aim to treat our patients with respect at all times. We expect our patients to treat our staff in the same way. It is your responsibility to keep your...
Patient confidentiality
You have a right to privacy and we respect this. We keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records...
Data Privacy Notice: How we look after and store your data
Who is responsible for my information? Laurel Bank Surgery is the Data Controller for your information and is responsible for looking after your record while you are a registered patient....
Data security policy
You can read our Data security policy below or download a copy. Introduction The General Data Protection Regulations 2018 (GDPR) requires a clear direction on Policy for security of information...
Data Privacy Notice: How we use and share your data
How is my information used? For provision of direct care: In the practice, individual staff will only look at what they need in order to carry out such tasks as booking...
ADHD treatment policy
Attention Deficit Hyperactivity Disorder (ADHD) treatment policy Laurel Bank Surgery is supportive of patients seeking or receiving care for ADHD related matters. We are happy to discuss issues and make...
Complaints policy
Complaints about the Practice Laurel Bank Surgery takes complaints very seriously. If you have a concern regarding the surgery or the services we offer, we would always recommend that in...
Gender treatment prescribing policy
Laurel Bank Surgery is supportive of patients seeking or receiving care for gender related matters. We are happy to discuss these issues and make referrals within the NHS and advise...
Mission statement
Laurel Bank Surgery is a General Medical Services (GMS) practice committed to delivering the highest standards of primary care with equality, dignity and respect to all of its 7600 patients....
Infection control statement
Purpose This annual statement will be generated each year in accordance with the requirements of The Health and Social Care Act 2008 Code of Practice on the prevention and control...
Accessible information standard
We want to provide our patients with information you can understand. If you have a communication difficulty or disability, please complete the short questionnaire so we can update our records. Read more about...
Extreme sports policy
Laurel Bank Surgery would like to inform our patients that we are not able to complete “Declarations of Fitness” for a variety more unusual or extreme sports. This includes, but...
Home visits
We can arrange home visits for: known housebound patients patients with medical conditions that make it impossible to attend practice Wherever you can, please contact us before 10:30 am on...
Private Doctor / Healthcare Professional Policy
Opinions from private Doctors/ healthcare professionals Laurel Bank Surgery is often in receipt of private doctor (typically a specialist but sometimes a GP or other HCP/Healthcare professional) opinions regarding our...
Fear of Flying (Benzodiazepine) Prescribing Policy
Policy on prescribing of Benzodiazepine and related medications for fear of flying, dental work, scans or other investigations Benzodiazepines are and have been used for the treatment of a wide...
Fit to fly letter policy
Download our fit to fly letter policy (Word document). If you need this information in a different format, please contact reception.
Date published: 7th February, 2024
Date last updated: 2nd March, 2025